Miscellaneous

Artificial intelligence (AI) refers to a software’s cognitive ability to make decisions without the need for human intervention. AI is often used to accelerate processes that are traditionally performed by humans.

Burnout refers to a situation when someone feels mentally and/or physically exhausted from overworking. Burnout is one of the most common reasons why people leave their jobs.

A customer touchpoint is any type of interaction that someone has with your brand. This could include everything from talking with an employee to seeing an ad.

A flexpert is a slang term for freelancers who have a wide range of skills that allow them to fill multiple roles and/or meet various needs of a creative project.

A freelancing management system is a software platform that provides one place for finding, hiring, paying, and managing contracted professionals.

The gig economy describes a labor market in which companies hire independent contractors and freelancers to complete work. Airbnb, Uber, and Doordash are all examples of companies operating in the gig economy.

Machine learning (ML) refers to a software’s ability to make decisions based on data trends, relationships, and other observations over time. ML is a subset of AI.

Month-over-Month (MoM) refers to a comparison of any data points between two consecutive months. MoM comparisons are used to identify the changes that took place during that time.

A profit & loss (P&L) statement is also known as an income statement. It is a financial report that includes the revenues generated and expenses incurred in a specific time period.

Year-over-Year (YoY) refers to a comparison of any data points between two consecutive years. YoY comparisons are used to identify the changes that took place in the span of 12 months.